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Terms of Service

Terms of Service

Use of our service, whether directly or indirectly, constitutes your acceptance of these terms and agreement to abide by them. We reserve the right to amend or adjust these terms at any time. Your continued use of our services constitutes your acceptance of any changes we make. These terms are non-negotiable:

1- Orders

All orders must include your real name, address, phone number and email address. Providing false information may result in immediate termination of all your accounts without refund. Clients are limited to one account. Opening multiple accounts will result in termination without refund.

Orders are deployed in the order in which they are received.

Payment is expected at the time the order is placed. Failure to complete payment will result in the order being discarded by our system.

Your renewal date is automatically adjusted to the date your server is put online.

We deploy servers during business days only (Monday through Friday). Servers are not deployed on Saturday or Sunday.

Billing:

You accept all terms of service and policys with 2CheckOut.

Due to the nature of our industry and the costs involved with provisioning and maintaining your service, we do not offer refunds or pro-rated refunds only if you not receive your correct information you have 7 days to request an refund.

Invoices are generated 10 days before the date they are due. Email reminders are sent at 7 days, 4 days and 1 day before the due date via email. If your account is set up on auto billing, your payment method will be charged on the due date.

All invoices are e-mailed and are available in your account panel. Invoices are not sent via postal mail, PDF, fax or any other method other than email. We do not contact customers via phone to discuss billing issues.

If your payment is declined or you fail to submit payment by the invoice due date, your service will be disconnected at midnight the day after the due date and your account will be assessed a $5 late fee

Failure to make payment within 48 hours of the disconnection will result in your service being terminated and a termination fee of $10 assessed against your account.

A billing dispute of any kind does not exempt you from paying current and future bills. Billing disputes resolved in the customer's favor will receive account credit for overpayment. If any chargebacks occur on your credit card or PayPal account we reserve the right to terminate all service and recycle your server(s) without notice.

This is a service, do not issue refunds, you should read the terms and conditions before. All Dex Host services are provided up to 48 hours.

Your monthly bandwidth allotment is calculated based off your upstream plus downstream traffic. Bandwidth overages will be charged $.02 per GB.

Cancellation:

To avoid cancellation fees and termination fees, you may cancel your own service through your account panel at any time before the invoice due date. Your server is removed and recycled within 24 hours. Once you have cancelled your own server, that server cannot be put back online.

Failure to cancel your service before the due date will result in the service renewing automatically and you will be charged for an additional full month of service.

Support:

Support is available 24/7/365.

Support is by ticket system only. This insures that communication can be tracked and documented.

We strive to maintain 10 minute response times.

Opening multiple tickets for the same issue within a short period of time constitutes abuse of our support ticket system and may result in termination of services.

Swearing, threats and other abusive language will not be tolerated and may result in account termination without refund.

Abuse:

You are responsible for any abusive traffic coming from or going to your server whether or not it was knowingly or directly caused by you. You are responsible for all your users and/or customers actions while using our service.

We do not participate in any government mass collection of data. If this provision disappears you will know we have been involuntarily compelled to take part in such a program.

Attack traffic that disrupts any portion of our network (incoming or outgoing) will be blocked until the customer is able to work with security personnel to resolve the issue.

Pornography and sex-related merchandising are permitted provided.. This includes sites that may infer sexual content, or links to pornography elsewhere. Nude "art" is permitted.

IRC is allowed.

Spam is not allowed, and you may not reference our company in any unsolicited email that you send.